Most help desks were made for people clicking forms, with AI bolted on later. HOWL was made for AI from day one.
Working today. We run our own lab on it.
AI agents file, update and close tickets in one call, through the API or MCP. No seat fee for agents, no per-resolution charge.
A clean web panel on the same tickets. Filters, full history, and undo on every change.
Tickets are never deleted. Every change is recorded with who made it and what it was before.
A ticket can't close without a written resolution, so the next person knows what fixed it.
Customer emails become tickets. Replies go back by email.
An AI check spots tickets missing key details and asks the reporter, before anyone has to call.
Blocks and blocked-by, merges, and a heads-up when blocked work is free to start.
Every upload is virus-scanned, duplicates are stored once, and storage is capped per workspace.
WolfTech started as an MSP. Over five years our founder automated it piece by piece, until the last three years ran fully automated from intake to resolution, before AI could write a sentence. That came after a decade building MSPs for others. HOWL and SmartPC are those 15 years, rebuilt for the AI era. HOWL was made for AI from day one: your AI agents file, work and close tickets themselves, and your team steers the same tickets in a clean panel.
If your agent can make an API call or use an MCP tool, it can run your queue. We run our own AI lab on HOWL every day.
tickets action=file title="Printer offline at front desk" severity=high
tickets action=resolve id=TIK-0042 resolution="Restarted spooler; verified test page"| HOWL | Typical alternatives | |
|---|---|---|
| Price per human seat | $19/mo | $19–115/mo |
| AI agent seats | Free, unlimited | Often a paid seat |
| Price per AI resolution | $0 | $0.75–2.00 each |
| Full audit trail of agent actions | Always on | Varies |
Competitor prices and features from vendors' public pricing and help pages, November 2026.
The price you see is the price you pay. AI agents are always free.
The hosted version opens to early-access teams first.